Our Policies

Membership Policies & Gym Etiquette

1. Responsibility & Ownership

Choosing to purchase a membership is a personal decision made with your own lifestyle, schedule, and medical history in mind.

Your membership secures:

Your reserved training slot
Administrative and communication time
Program planning and dietary support provided from the start

If unexpected circumstances prevent you from attending sessions, please understand this is outside the business’s control. The service remains available to you, and your membership continues as scheduled.

If you choose not to attend sessions—whether occasionally or long-term—that remains your responsibility.

2. No Refunds & No Holds

All memberships are non-refundable and non-transferable.
No refunds, credits, extensions, or freezes can be offered under any circumstances.

This policy applies regardless of:

Schedule conflicts
Travel
Injury or illness
Change of mind

We are always happy to offer exercise modifications and alternatives when needed, as discussed during your initial consultation.

3. 30-Day Cancellation Policy

All members must provide a minimum of 30 days written notice to cancel their membership.

Notice must be submitted by email or in writing.
Your membership will remain active and billable during the 30-day notice period.
No immediate cancellations are permitted.
Any charges scheduled within the 30-day period will still be processed.

Once the 30 days have passed, your membership will be canceled and no further charges will occur.

Gym Etiquette & Facility Rules

To maintain a safe, respectful, and professional environment for all members, the following rules must be followed:

General Etiquette

Arrive on time and be ready to train ideally 5-10 minutes before class starts.
Wipe down equipment after use.
Return weights and equipment to their proper place.
Use respectful language and behavior at all times.
Follow all coach instructions for safety and efficiency.

Children in the Facility

Children must remain in the designated children’s area at all times.
Children are not permitted in the training floor, workout areas, or near equipment.
Parents/guardians are fully responsible for supervising their children.
For safety reasons, children may not sit on equipment, mats, or training stations.

Failure to follow child safety rules may result in suspension or cancellation of membership.

Final Note

We are committed to creating a supportive, safe, and professional environment for every member. T

hese policies allow us to operate fairly and consistently for everyone.

Thank you for your understanding and cooperation.